This article is also available in following languages:
If you have any questions about 3D printing in general, about your order, shipping, calibration or troubleshooting of your printer, don't hesitate to contact us! We are providing full 24/7 customer support via live chat and e-mail ([email protected]). Our support is available in Czech, English, German, French, Spanish, Italian, and Polish languages.
Live Chat - we are available 24/7. It can be found in our online store in the bottom right corner. Make sure you are logged in!
Printables.com is our community platform for everything 3D printer-related. We have prepared a unique concept of a community website and we have tried to make it simple and unified all aspects of the Prusa Research community under a single login.
Here you will find:
Our model depository and marketplace with over 50 000 prints and thousands of users who want to share their models, printing services, and skills. Here you will find not only STL files but also G-Codes for the Original Prusa printers, which you can print instantly and without effort. We check every uploaded file for potentially harmful commands (crashing nozzle to bed, overheating, etc…).
'Blog' - company blog where our editors publish articles about the development of our printers, latest information about Prusa Research, and informative texts about our 3D printers or 3D printing in general.
'Forum' - Here you will find the main core of our community. Join discussions and share your experiences with other makers and Original Prusa owners around the world.
'World' - This is a map of all Prusa printers out in the wild. You can place your own marker in the map – either as a general (approximate) location or an exact one – e.g. if you are a business. You can choose from three options: if you want to help out other folks, print on demand, or just hang out.
'Groups' is a way to coordinate with other makers in your specific area. This concept grew exponentially when the 2020 pandemic hit, and makers had a way to coordinate their efforts in printing PPE for their local hospitals and general practitioners. That is of course only the tip of the iceberg so for more information on Groups, please have a look at our Blog article on the subject.
If you haven’t heard about Pritables before, don’t forget to check out our article and Youtube video. If you haven’t registered yet, I hope you’ll consider it now – after all, it’s the users who keep the community alive.
Our social media
Our official social media accounts and channels are:
We strongly suggest visiting our official forum at forum.prusa3d.com, where you can find plenty of tips and inspiration, as well as up-to-date information about the Original Prusa printers and upgrades.
To create an account on our forum, you need to go to the online store first and create an account there. A forum account with the same login credentials will be automatically created. However, any changes made in any of the two profiles won't be reflected in the other one. Please keep that in mind while changing your profile details, such as the password.
Unofficial support channels
There are plenty of unofficial places where you can find great tips regarding 3D printing. The community is vast and growing every day, and the atmosphere is usually very friendly and enthusiastic.
There are other groups covering a wide range of languages.
Keep in mind that we are not responsible for any information found outside of our official support channels.
Was this article helpful?
Still have questions?
If you have a question about something that isn't covered here, check out our additional resources. And if that doesn't do the trick, you can send an inquiry to [email protected] or through the button below.