As of 1 July 2021, updated EU VAT rules for business-to-consumer (B2C) transactions will apply. We, therefore, charge Value Added Tax (VAT), of the Standard rate, set by the country/state the product is to be shipped.
You will see the price with and without the VAT amount (tax) during the checkout
You can receive the invoice without VAT if you have a valid EU VAT number. Check the option "I'm shopping as a company", and fill in the Identification number and the EU VAT number. The validity of the VAT number is always checked by the VIES VAT number validation engine.
Make sure to fill in all the fields correctly and confirm that the total amount in the order dues not have the VAT. If you believe that all information has been entered correctly and the system still shows an error, please check that VIES VAT number validation system is online or contact our LiveChat for help.
The VAT number must be written in the format as shown in the picture above, otherwise, it will not be taken into account by the system.
If the order is paid with the VAT included, it is not possible to refund just the taxes from the order through the e-shop. If the order has not been shipped you can cancel the order before it is shipped. You will receive a full refund, and be able to make a new order without the taxes added. If the order has already been shipped, it is possible to request a refund in your country:
For packages bound outside of the European Union, the VAT is not charged. However, you may need to pay import taxes, customs, or other taxes and fees once the package reaches the border of your country, depending on the policy of your local customs office. The customs clearance process has to be done on the customer's side, with the help of the customs broker they get from their carrier (DAP incoterms).
We did our best to compile a list of common custom charges in the table below, but please note that this information is just indicative, real final charges may differ. All amounts are in local currencies unless otherwise stated.
|COUNTRY (Currency)||0 FEE LIMIT||1x MK3S KIT||1x MK3S ASSEMBLED||1x FILAMENT|
|South Korea (KRW)||150000||91692||122859||0|
|New Zealand (NZD)||250||278||393||31|
|South Africa (ZAR)||None||1706||2273||59|
|Saudi Arabia (SAR)||375||342||463||11|
|United Arab Emirates (AED)||1000||330||453||11|
|Hong Kong (HKD)||None||0||0||0|
|Costa Rica (CRC)||None||128985||174321||9750|
If you have a question about something that isn't covered here, check out our additional resources.
And if that doesn't do the trick, you can send an inquiry to [email protected] or through the button below.