VAT (Value Added Tax) & Customs fees

As of 1 July 2021, updated EU VAT rules for business-to-consumer (B2C) transactions will apply. We, therefore, charge Value Added Tax (VAT), of the Standard rate, set by the country/state the product is to be shipped.

You will see the price with and without the VAT amount (tax) during the checkout

Business-to-business (B2B)

You can receive the invoice without VAT if you have a valid EU VAT number. Check the option "I'm shopping as a company", and fill in the Identification number and the EU VAT number. The validity of the VAT number is always checked by the VIES VAT number validation engine.

Make sure to fill in all the fields correctly and confirm that the total amount in the order dues not have the VAT. If you believe that all information has been entered correctly and the system still shows an error, please check that VIES VAT number validation system is online or contact our LiveChat for help.

The VAT number must be written in the format shown in the picture above, otherwise, it will not be taken into account by the system.

Business-to-business (B2B) VAT refund

If the order is paid with the VAT included, it is not possible to refund just the taxes from the order through the e-shop. If the order has not been shipped you can cancel the order before it is shipped. You will receive a full refund, and be able to make a new order without the taxes added. If the order has already been shipped, it is possible to request a refund in your country:

• Taxation and Customs Union
• Document information

Importing a 3D printer from an EU country to a non-EU country involves multiple costs beyond the purchase price. When placing an order, the price paid does not include fees other than the product and shipping. The fees will be charged when the product reaches customs in your country. It is essential to factor in shipping, customs duties, customs broker, taxes, insurance, and additional fees to estimate the total cost accurately. These costs vary by destination country, HS code, and shipping method.

Different products have different HS (Harmonized System) codes. They are designed to be consistent internationally, with the first six digits standardized by the World Customs Organization (WCO). These six digits are used universally to classify goods and determine tariff rates, ensuring that all countries recognize the product in the same way. However, beyond these six digits, countries can extend the codes to eight or ten digits to meet their specific needs.

The customs clearance process has to be done on the customer's side, with the help of the customs broker they get from their carrier (DAP incoterms).

HS codes

Where to calculate import duty and tax

Tariffs & Customs

Q: Are the new tariffs going to affect my order?
 A: Yes, unfortunately, the new US tariffs are taking effect. If your order ships after the enforcement date, it may be impacted.

Q: Will there be an extra cost I have to pay, or is it included in the price?
 A: There’s a 10% universal tariff on all imported goods (starting April 5, 2025. These charges are not included in your purchase price and will be billed by the carrier.

Q: Can I split my order to stay under the $800 de minimis exemption?
 A: You have the option to cancel your order and place a new one, unfortunately we do not have the ability to split it for you.

Order Cancellation & Changes

Q: I want to cancel my order to avoid the tariffs. Is that possible?
 A: Yes, if the order hasn’t shipped yet. If it’s already packed, but hasn’t shipped, we’ll need to ask the shipping team to cancel the shipment with the carrier before it is collected.

Q: I want to switch to a kit version to reduce costs. Can I do that?
 A: Absolutely! You can cancel the current order and place a new one for the kit version.

Q: I decided to buy from another vendor. Can I still cancel?
 A: You have the option of cancelling the order directly in your account. Please consider ordering from Printed Solid, our official distributor in the United States.

General Questions & Concerns

Q: I'm concerned about tariffs. Are you doing anything to help customers avoid them?
 A: Yes, we've been working hard to ship US orders in advance, to minimize the impact of the new tariffs. After they come into effect, unfortunately there isn’t anything we can do.

Q: Why didn’t my order arrive before the tariffs hit?
 A: We totally understand your frustration. We've been working hard to expedite as many orders as possible, but unfortunately, we can't guarantee that every shipment will avoid the new tariffs due to the timing and volume of orders.