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Puppy error #17517 (XL)

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Poslední aktualizace a year ago
Tento článek je také dostupný v následujících jazycích: 
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What happened?

On the Original Prusa XL, communication with the peripheral boards (e.g. Dwarf board) is achieved using the MODBUS protocol. In MODBUS, there are two types of devices: the master and the slave, also known, respectively, as client and server. On Original Prusa XL firmware, the master is the XLBuddy, and each slave is called puppy.

Each puppy has a set of programmed instructions, called application. Once communication is established between XLBuddy and puppies, each puppy will start their own application: if this procedure fails, the printer will show the message: "Unable to start puppy application".

Error name: Puppy start app err

Error code: #17517

How to fix it?

Re-flash firmware

Download the firmware and if necessary the bootloader, and transfer it to your USB drive. Make sure to unmount the drive from your operating system before physically removing it.

Insert the USB drive back into the printer and reboot the printer using the reset button directly next to the knob to initiate the flashing procedure. In case the procedure does not start, reboot the printer again by pressing the same reset button, and while the printer is booting up, press once the rotating knob.

A visual inspection

Before accessing any of the electronic boards, ensure that the printer is fully cooled down, and switched off for at least 10 minutes

Inspect the wiring on the Sandwich board for a cable positioned into an incorrect port, a loose connection, or a broken cable. 

Are you still having issues? Contact our support team and let them know that you tried to fix the issue with these instructions. We will take it from there.

 

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