Connect Registration Failed #31401 (CORE One) #35401 (CORE…

What happened?

During the configuration of Prusa Connect on the Original Prusa Printers, an error can occur, and the printer shows the message "Registration to Prusa Connect failed due to: ~". In place of ~, a text with more details is displayed.

Error name: Connect Registration Failed

Error code: #31401 (CORE One) #35401 (CORE One L) #17401 (XL) #26401 (MK4S) #13401 (MK4) #27401 (MK3.9S) #21401 (MK3.9) #28401 (MK3.5S) #23401 (MK3.5) #12401 (MINI)

How to fix it?

Follow the instructions in the Connect Registration Failed guidepost, common to our printers with Buddy firmware, with more details on possible causes for this error and their solutions.

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3 comments

PeSko

•

Tiez mi to nefunguje, neviem sparovat tlaciaren, ktora je na Wifi, s PrusaConnect

jmilesr11

•

I'm getting the same "refused" response with no printer code being generated - I done a factory reset and still the same problem - the printer is on my wifi network and there is no firewall

JLR

•

It says Refused. More details at prusa.io:13401

ZSMSSVAB

•

I have the same problém.

fletrir

•

Make sure your printer is connected to WiFi.

jeremALL

•

pour ma part, j'ai obtenu ce message juste après m'être connecté en WIFI par NFC.

dom

•

Idem, the same

When configured with NFC, the prusa connect registration resulted in "refused".
After manually entered the WiFi credentials, the registration succeeded.
(MK4S MK4_MK4S_MK3.9_MK3.9S_firmware_6.2.4.bbf)

Douglas - Prusa Research

•

Bonjour,

si vous avez des difficultés avec ce message d'erreur ou si celle-ci persiste, veuillez contacter notre service de support.

https://help.prusa3d.com/fr/article/support-client_2287