While flashing firmware to your printer an error might occur, and the screen will display the following message: "Firmware in the internal flash corrupted!". The system inside the printer consists of two subsystems. First, there is a bootloader, which then allows the firmware (operating system) to load. While flashing the firmware, something went wrong, and the bootloader is now unable to load it. Don't worry your printer is OK! You just need to reflash the firmware.
Error name: Error!
Error code: #12608
Each firmware is tested multiple times before being made public, so the problem is most probably in the flashing procedure.
First, place the USB flash drive back into the computer. Delete both files and copy them again from the computer to the USB flash drive. Don't rush and wait until the transfer is fully completed. To be 100 % sure, unmount the flash drive in your operating system before physically removing the drive from the computer. Insert the drive back into the printer and restart it. This should initiate the flashing procedure. If not, reboot the printer using the reset button directly next to the knob and while the printer is booting up, press once the rotating knob. This "forces" the printer to look for firmware (more about this alternative method).
In case the troubleshooting in the previous paragraph didn't help. The problem might be in the USB flash drive. Find any other USB drive in your household, make sure it is formatted to FAT32, copy both firmware files and repeat the previously described procedure.
Are you still having issues? Contact our support team and let them know, that you have tried to fix the issue with these instructions. We will take it from there.
If you have a question about something that isn't covered here, check out our additional resources.
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