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Firmware Update Required

#31701 (CORE One) #35701 (CORE One L) #26701 (MK4S) #13701 (MK4) #27701 (MK3.9S) #21701 (MK3.9) #28701 (MK3.5S) #23701 (MK3.5)

Relevant for

MK4 family
MK3.9 family
MK3.5 family
CORE One family
CORE One+
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What happened?

The Prusa CORE One, CORE One L, and the Original Prusa MK4/S, MK3.9/S, and MK3.5/S are equipped with the xBuddy board. Thanks to this, and the capability for firmware to check for the connected components, the printer can detect a firmware installed for the wrong printer version.

If the printer recognizes a wrong firmware version installed, it shows the message "To continue, please insert the bundled USB flash drive and install the [Printer version] firmware", with the detected printer model shown in the message.

Error name: Different FW Required

Error code: #31701 (CORE One) #26701 (MK4S) #13701 (MK4) #27701 (MK3.9S) #21701 (MK3.9) #28701 (MK3.5S) #23701 (MK3.5)

How to fix it?

Download the firmware, and ensure the version matches your printer model.

Transfer the firmware file to your USB drive. Make sure to unmount the drive from your operating system before physically removing it. Then, follow the procedure for firmware flashing.

Are you still having issues? Contact our support team and let them know that you tried to fix the issue with these instructions. We will take it from there.
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2 comments

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Richard L
Solution for MK4 > CoreOne firmware updates:
1. Turn off the printer and disconnect the extension board and door sensor.
2. Turn it on and flash the latest MK4S firmware
3. Turn it off and connect the extension board back together with the door sensor.
4. Turn it on and flash the latest Core one firmware
hugomaes
I have converted my MK4S to a CORE one +.
I started the printer which gave the above message; on the USB stick are the 6.4.0 firmware files for the MK4S and for the CORE one+, but I still get the message.
Pierre Conrad
Hello, I have the same problem. Did you already fix it?
Fendyr
Dear all,
I had the same issue but managed to fix it. Here is what I've done :
Put only the coreone firmware on the usb drive (formatted as FAT32).
As soon as the printer boots (with usb key installed), press the knob and it should ask you to flash the firmware. If the loading of the bootloader starts, it will display the error.
Richard L
Yes, I get the error, but there is no fix listed here. It just always goes to Firmware Error.