Download failed #10404 (SL1/SL1S)

This article is also available in following languages: 

What happened?

The printer is displaying the message: The download failed. Check the connection to the internet and try again.

Error name: Download failed

Error code: #10404

How to fix it?

There are two ways to connect the SL1 to the internet. You can use a standard RJ-45 ethernet cable. Connect it to your router, and the printer should obtain an IP address automatically - however, this depends on your network configuration. Since every network is different, please refer to your router’s instructions or your provider’s tech support in case you run into trouble. To check whether the connection has been successfully created, go to Main Menu - Settings - Network.

It is also possible to use the built-in Wi-fi network card compatible with 2.4GHz networks. To open the Wi-Fi network browser, go to Settings - Network. A list of all available networks will be displayed. Select your Wi-Fi network and connect to it by typing your password using the on-screen touch keyboard. You can connect a USB keyboard to the front USB port in case the on-screen keyboard is too small.

Since every network is different, we cannot provide exact instructions on how to connect to your wireless/wired network. If you encounter any trouble, please refer to your router’s manual, or contact your internet provider’s tech support. The quality of your wireless connection depends on many factors - such as the type/configuration of the router, the distance of the printer from the router, or wireless (EMI) interference in your area.